Contact Us

Our Customer Care Team can be reached to discuss any questions regarding your continuing medical education credits.

  • A live account representative is available Monday-Friday from 9am-5pm EST

  • Toll-Free Phone: 1-800-367-2550

  • Email: [email protected]

  • Address: Hatherleigh, 62545 State Highway 10, Hobart, NY 13788

Customer Support FAQs

If you have any questions, please don't hesitate to contact us. Here are some of the most frequently asked questions our customer service team receives.

How are your CME or CE courses delivered?
All our CME and CE courses are offered in digital format, allowing you to start earning credits immediately. You can pause the course at any time and resume at your own pace. All course materials are available for download as PDFs upon purchase. Your certificate will be available immediately after you successfully complete the coursework quizzes.

Are print editions available?
Yes, print editions of our courses are available. Select Digital+Print option when ordering. Printed coursework will be shipped within 7-10 business days.

When can I access the CME or CE course?
Anytime! Once enrolled, you can access the digital course whenever and wherever you want, from any device.

Is there a deadline for CME & CE course completion?
Yes, when you purchase a course, you have online access to it for one year. This period is sufficient to complete the course and earn your certificate. 

When will my CME and CE credits be awarded?
CME and CE credits are awarded upon successful completion of the activity. Your certificate will reflect the date your coursework is completed.

Who should take your CME & CE courses?
Our courses are ideal for behavioral health professionals looking to stay updated on the latest drug and clinical research, and those seeking high-quality CME & CE programs for re-licensure credit or contact hours.

Are your CME & CE courses commercially sponsored?
No, our activities are planned, developed, and implemented independently of commercial support. We disclose any relevant financial relationships of faculty and planners to avoid potential conflicts of interest. 

Why is the “Forgot Password” feature not working for me?
If the Forgot Password feature is non-responsive, you may not have created an account on our new site, active since 2020.

I completed the quizzes and program evaluation. Why don't I have access to my certificate?
Ensure you mark "complete and continue" for both the PDF and the "How to Earn CME" sections in your dashboard. Once these areas read 1/1 instead of 0/1, your certificate will be accessible.

What if I don't like the course? Can I have my money back?
Yes, all our courses come with a 30-day unconditional guarantee.

Who do I contact if I have further questions?
Please reach out to Customer Care. 

Guarantee and Grievance Procedures

If, for any reason, a course, or your overall learning experience does not meet your educational needs and expectations, please contact a Customer Care Representative who will address the matter to meet your satisfaction. Participants can return any item within 30 days of purchase, and we'll be happy to provide you with a full refund. Your total satisfaction is important to us.

While Hatherleigh Medical Education maintains the highest levels of commitment to ethical and fair treatment for all involved with our educational programs, we remain acutely aware of the fact that occasional problems and disputes can arise within even the most ethical of organizations. To that end, below are procedures which serve as a guide for how to proceed in the handling of such grievances.

When a grievance is filed, whether orally, in written form, or in digital format, we will handle it expeditiously to meet your satisfaction. You should first contact a Customer Care Representative who will direct any editorial-related queries to the Managing Editor. If your concern is regarding the quality of the product, product delivery, or information processing, a Customer Care representative will handle your situation with care. In the event that you feel the matter is not resolved, you may contact the Managing Editor.

Our Customer Care Team & Managing Editor can be reached at 1-800-367-2550 to discuss any questions about your learning experience. A live account representative is available Monday - Friday, 9am - 5pm EST. You may also send Hatherleigh an email at: [email protected].